Having spent as much time on trains as we have in recent years, Ros and I have developed a keen interest in compensation payments and how they are made. At present, compensation comes in the form of paper vouchers but, if like me, you buy your tickets using the internet, they aren't much use. The previous government hadn't had much to say on the subject. Would a new administration be any better? Judge for yourself...
21 December 2010
Asked by Baroness Scott of Needham Market
To ask Her Majesty's Government whether they have plans to ensure that rail delay compensation will be made in a form which can be used by those utilising ticket machines and online booking. [HL4736]
Earl Attlee: For franchised operators, compensation entitlements for poor performance are set out in a passengers' charter. The detailed arrangements for the operation of compensation schemes are a matter for individual train operators. We have no current plans to mandate the way compensation is paid to customers.